Our Pledge to You.
By placing an order with MandiMart, whether on our website or by email you are confirming your agreement to the terms and conditions of sale, which are specified below in full detail.
The sale price that you are given, or see on site at checkout is the price you will pay for the product. When we confirm your order via email you will receive an invoice as part of this confirmation. This invoice will show the breakdown of any applicable taxes – such as VAT – that have been charged as part of the sale price of the product. These taxes are included in the sale price and are not an additional cost.
We keep all your personal data completely private and WILL NEVER pass on your details to anyone except our trusted delivery partners as required to fulfill your order (e.g. DPD, DHL). We are fully compliant with Data Protection Laws.
We reserve the right to alter our prices at any time without prior notice.
We reserve the right to alter this policy at any time and without prior notice.
- Orders for products that are in stock are dispatched daily Monday – Saturday.
- Orders placed before 3pm Monday – Saturday will be dispatched the same day.
- Orders placed after 3pm Monday – Saturday will be dispatched the next working day.
- As such, orders placed after 3pm on Saturday will be dispatched the following Monday.
- Orders will not be dispatched on Bank Holidays or Sundays.
We have access to a variety of shipping options, provided by Deutsche Post, DPD and DHL Courier. You will select your delivery preference at the checkout when you place the order. We will endeavour to use your preferred delivery service wherever possible, while reserving the right to use an alternative courier of our choice as we deem necessary, this would always be a delivery upgrade, and never a downgrade.
As standard, we are only using delivery services that include tracking and insurance against damage/loss. This means if your parcel doesn’t arrive, or is damaged on arrival, you are entitled to a refund/replacement. If you prefer to use a cheaper delivery service without tracking and insurance we can provide this for you by request, but if the parcel doesn’t arrive, or is damaged on arrival then you are not entitled to any refund/replacement/compensation.
Unless the delivery method you select contains the word ‘Guaranteed’, the delivery service is not guaranteed. For example – ‘Next-Day Delivery with DPD Courier’ is not guaranteed next-day delivery, and no compensation is provided if the delivery guideline from the carrier is not met. If you select a guaranteed delivery service, and you do not receive the delivery within the delivery guideline after it has been dispatched, you are entitled to a full refund of the delivery cost.
The delivery guidelines for the services are below:
DHL Global Mail by Deutsche Post within Netherlands = 2-3 working days
DHL Global Mail by Deutsche Post within EU = 3-7 working days
DPD Home Delivery within Netherlands = 1 working day
DPD Home Delivery within EU = 2-7 working days, depends on country.
DHL Express Courier within Netherlands = 1 working day, guaranteed.
DHL Express Courier within EU = 1-3 working days, depends on country.
A parcel is not considered lost
We retain proof of postage at all times.
Shipping Issues, Delays, Lost Parcels etc.
At MandiMart we pride ourselves on our same-day dispatch and fast delivery. We are constantly on the lookout for ways to improve our delivery service and avoid delays for our customers.
It is your responsibility as the customer to ensure you have entered the correct shipping address. When you place an order, you will be sent a confirmation email confirming your order details. Your address and the product details are included in the order details; this is your opportunity to correct any possible mistakes with your order. If you become aware of errors with your order, please make us aware at the earliest possible time by sending an email to MandiMartLimited@gmail.com. We will endeavour to alter your order before it is dispatched. Unfortunately, if your order has already been packed and labelled at our warehouse, we cannot affect it in any way. We cannot be held responsible for any issues that arise due to the incorrect information you have provided.
While we try our absolute best to minimise any shipping errors, we are only human. In the event we have sent you the wrong product, we believe that we have caused enough inconvenience through our mistake, and as a result of this we will dispatch the correct product to you at the next available opportunity, irrespective of whether or not you have returned the incorrect product at that moment. However, we do ask that you return the incorrect product promptly, but at your leisure. Failure to return the incorrect products will incur an invoice and subsequently debt collection as required.
If you have not received your order after the expected delivery guideline has passed, please contact your local post/delivery office, and quote your tracking number to them. In 90+% of cases a ‘failed delivery attempt’ has been made but the postman didn’t leave a card to let you know this. If the parcel is indeed at the local delivery office you will be able to re-arrange delivery or collection of your parcel via an online portal on the carrier’s website, or by contacting the local delivery office directly.
Unfortunately, we are not able to guarantee delivery or the time/date that our carrier will plan to make the delivery – this is out of our control. If you parcel is delayed or lost you can rest assured that we will do everything in our power to help you trace your lost parcel. This will include following up tracking numbers and contacting carriers for further clarification if the tracking information is not explicit. MandiMart cannot accept responsibility for delays or losses caused by carriers until the ‘claims waiting time’ has expired. Until this has happened the only message we will receive from carriers is to wait. After this time, we are more than happy to begin a complaint/claim against the carrier for the delay/loss of your parcel.
If you have entered a ‘SafePlace’ for your parcel to be left (i.e. when you are not present to accept the delivery) and the carrier states that they have left the parcel in the specified ‘SafePlace’, then MandiMart cannot be held responsible for any losses that you have experienced through using the ‘SafePlace’ service.
We understand that your supplement requirements are subject to change and, as such, you may occasionally need to return unused/no longer prescribed products. We offer a ‘no contest’ return policy if the product is in reasonable expiry date, in its original condition, unopened with the security seal still in place and the return is initiated within 90 days of the order being placed. If it has been longer than 90 days, send an email and we will decide this on a case-by-case basis.
We will process a refund once we have received the returned product, and inspected its condition. MandiMart accepts no responsibility for returns that are lost or damaged en route to our address. For this reason, we strongly recommend using a tracked/registered service and ensuring the products are adequately protected, as required.
MandiMart cannot accept opened, unsealed products for return in any situation other than a (possible) manufacturing defect. In this situation we require the product to be returned to us and then we will converse with our supplier/manufacturer as to whether a manufacturing defect is present in the product. This could include returning the product to our supplier/manufacturer. If a manufacturing defect is present then you will be issued a new product replacement or a refund, whichever you should prefer. Please note that the return shipping is to be paid by customer and only on discovery of a manufacturing defect will this be refunded. If there is no manufacturing defect present you will not be refunded nor will a replacement be sent to you.
While we continually strive for perfection, we are only human and mistakes will happen from time to time. If we have mistakenly sent you the wrong product, we are more than happy to cover the cost of returning this wrong product to us. We believe that you have been inconvenienced enough through no fault of your own, and as such should not have to pay for the return, or wait until the initial product is returned before the correct product is dispatched. We will immediately dispatch the correct product for you, with no regard to whether we have received your product return. However, in the instance that you have ordered the wrong product or no longer require the product you have ordered, we would expect you to fund the return yourself.
These conditions do not affect your statutory rights.
We require that all payments are made in Euros (€) and through our selected payment provider(s). Our payment providers can facilitate a currency conversion from your base currency into Euros if required. The buyer is responsible for any currency conversions or charges required to complete the transaction in Euros (€). If you are unable to make payment via these methods then please contact us and we will endeavour to find a solution that works for both parties. There are many options available these days, often with low transaction fees.
Communicating with Mandi Mart
If you need to communicate with us, the best way to do this is by email. Please email [MandiMartLimited@gmail.com][MandiMartLimited@gmail.com] in your email contacts. This will prevent email communications regarding your order from us being delivered to your spam/junk folder.
Please do not try to contact us by telephone; we are unlikely to answer. If we do answer, regardless of your issue, we will inform you that the quickest way for your issue to be dealt with is to email us.
Matters Beyond our Reasonable Control
We shall not be held liable for any breach of the terms and conditions that has been caused by circumstances out of our control including, but not limited to: Fire, lightning, extreme weather, war, civil unrest/disorder, flooding, pandemic, acts of God, a lack of internet services or local/central Government actions.
It is your responsibility as the customer to ensure that the products you have purchased fall within the permitted regulations of the country you have requested the delivery to be made to. You must research the import regulations of the delivery country. Any taxes/duties that arise as a result of the delivery are the responsibility of the customer to pay; MandiMart will be not held liable for these costs. Furthermore, any product that is rejected by the import/customs authorities of the delivery destination country will not be refunded until we have received the products returned to us. As a result, until we receive the rejected items returned to us the customer will be held liable for their sales value, although they never received them.
In the event of inconsistency between the English Language terms and conditions and any translated version, this English language version shall prevail.
Products sold by MandiMart are not intended to diagnose, treat, cure or prevent any disease. MandiMart is simply a broker, meaning that we do not manufacture any of the goods sold and rely totally on the accuracy of the information given by the supplier/manufacturer. If there is any misinformation provided by the supplier/manufacturer we will support the customer in making a claim against them.
Customers must rely on their own expertise/research and that of their personal advisers or qualified healthcare practitioners as to the use and suitability of products purchased. Customers should always carefully check all the details printed on the product before opening the product. Providing a product for sale does not imply MandiMart's recommendation of that product, its suitability or its efficacy. MandiMart, nor Mandy or Joe Rodwell are qualified to give medical opinions or advice. No comment or entry on neither this site, nor any email communication from MandiMart or Mandy or Joe Rodwell directly should be taken as medical advice.
In the instance that we have accidentally made a typographical pricing error on our website we reserve the right to cancel any orders placed for that product, even if you have received a confirmation email. In this instance we will immediately refund the amount paid and correct the error on the website.